Shipping & Returns
Please reach out if you have any questions about any of our products or if there is anything we can do to help serve you better at email@example.com
Mystical Fire Candles currently has a 48-72 business hours processing time for all orders, regardless of the shipping method chosen. Please allow for additional processing time around major sales or during holidays.
Business days are Monday to Friday, and any order placed over the weekend will be processed on Monday.
You will receive a shipping notification with tracking information once your order has shipped. We do not ship on nationally celebrated holidays.
We are not currently offering international shipping outside of the U.S. and Canada, but if or when we do, those destinations will be listed here. Shipping rates are calculated by weight + delivery destination and include the cost of any duties and taxes upfront so that you won't be charged later.
Currently, we are accepting Visa, MasterCard, American Express, Discover, Apple Pay, and Google Pay.
Exchanges & Returns
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. You can always contact us for any return questions at firstname.lastname@example.org.
If you are unsatisfied with your product, we have a 14-day return policy, which means you have 14 days after receiving your item to request a return/exchange. To start that process, your item must be in the same condition that you received it, unused and in its original packaging.
To start a return/exchange, you can contact us at email@example.com. If your return is accepted, we’ll provide instructions on how and where to send your package.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you received the wrong item so we can evaluate the issue and make it right. If your order arrived damaged, please email us within 48 hours of receiving your order, along with photos of the damage and a description. Please report damaged products within 48 hours and before using your product for the first time.
You will need the receipt or proof of purchase for all returns, refunds, or exchanges.
We will notify you once we’ve received and inspected your return and let you know if the refund was approved. You’ll be automatically refunded if approved using your original payment method within 10 business days. Please remember it can take time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we’ve approved your return, please contact us at firstname.lastname@example.org.
Please note that we do not accept returns on sale items or seasonal products. It is important to remember that some products, like candles and wax, melt, and others can soften or melt during shipping in warm temperatures. We cannot be held responsible for any damages caused due to the melting of these products during hot temperatures. To avoid such situations, we recommend delivering your order to an air-conditioned location such as a business or home where someone can receive the package. It is important to ensure that your package is not left outside during hot temperatures, as this may cause the products to melt, and we cannot be held responsible for such damage.